Privacy Policy
Personal Contact Information
City Mart may collect the following information from
users of our site: first name, last name, street address, area and city, phone
and contact numbers, e-mail address, GPS location (mobile site) (collectively,
"Personally Identifiable Information" or "PII").
In addition, City Mart may collect information
regarding City Mart account holders' past City Mart orders, favorite products,
customer service inquiries, service/product reviews and certain social
networking preferences (e.g. pages you "Like" or "Recommend").
City Mart also uses web analytics software to track
and analyze traffic on the site in connection with City Mart advertising and
promotion of City Mart services. City Mart may publish these statistics or
share them with third parties without including PII.
Non-Personally Identifiable Information (or
"Non-PII") is aggregated information, demographic information and any
other information that does not reveal your specific identity. We and our third
party service providers may collect Non-PII from you, including your MAC
address, your computer type, screen resolution, OS version, Internet browser
and demographic data, for example your location, gender and date of birth and
we may aggregate PII in a manner such that the end-product does not personally
identify you or any other user of the Site, for example, by using PII to
calculate the percentage of our users who have a particular telephone area
code. We and our third party service providers may also use cookies, pixel
tags, web beacons, and other similar technologies to better serve you with more
tailored information and facilitate your ongoing use of our Site. If you do not
want information collected through the use of cookies, there is a simple
procedure in most browsers that allows you to decline the use of cookies. To
learn more about cookies, please visit http://www.allaboutcookies.org/.
IP Addresses are the Internet Protocol addresses of
the computers that you are using. Your IP Address is automatically assigned to
the computer that you are using by your Internet Service Provider (ISP). This
number is identified and logged automatically in our server log files whenever
users visit the Site, along with the time(s) of such visit(s) and the page(s)
that were visited. Collecting IP Addresses is standard practice on the Internet
and is done automatically by many websites.
Use of your information
City Mart uses PII to create users' City Mart
accounts, to communicate with users about City Mart services, to offer users
additional services, promotions and special offers and to charge for purchases
made through City Mart. Users may affirmatively opt-out of receiving
promotional communications from City Mart by visiting www.citymarteg.com.
Personal account page and providing City Mart with their e-mail address via the
opt-out link. City Mart may also use PII to enforce City Mart terms of use and
service.
City Mart uses cookies to remember users on the site
and to enhance users' experience on the site. For example, when users with City
Mart accounts return to the site, cookies identify those users and allow the
site to provide certain user-specific information such as City Mart login
information, choice of website language and country selection in addition to
any other information we might collect in the future. City Mart does not sell
the information it collects to third parties. City Mart shares collected PII to
third-party vendors and service providers with whom City Mart works to provide
application programming interfaces ("APIs") and other functions for
the site in connection with the delivery of City Mart services. In addition,
City Mart shares users' City Mart order content, special order instructions,
first and last name, street address and telephone number with products where
users' orders are placed to the extent necessary to process those orders. City
Mart may also disclose PII to third parties such as attorneys, collection
agencies, tribunals or law enforcement authorities pursuant to valid requests
in connection with alleged violations of City Mart terms of use and service or
other alleged contract violations, infringement or similar harm to persons or
property.
User generated content posted through the site such as
service/product reviews and certain social networking preferences (e.g. pages
you "Like" or "Recommend") may be viewed by the general
public. Accordingly, City Mart cannot ensure the privacy of any PII included in
such user generated content.
Non-Personally Identifiable Information. Because
Non-PII does not personally identify you, we may use such information for any
purpose. In addition, we reserve the right to share such Non PII, which does
not personally identify you, with our affiliates and with other third parties,
for any purpose. In some instances, we may combine Non-PII with PII (such as
combining your name with your geographical location). If we do combine any
Non-PII with PII, the combined information will be treated by us as PII
hereunder as long as it is so combined.
IP Addresses. We use IP addresses for purposes such as
calculating site usage levels, helping diagnose server problems, and
administering the site. We may also use and disclose IP Addresses for all the
purposes for which we use and disclose PII. Please note that we treat IP
Addresses, server log files and related information as Non-PII, except where we
are required to do otherwise under applicable law.
Your Email Address
To register for an account, we require you to supply
us with your email address, or other information needed to contact you online
and over the phone. We use your e-mail address and other contact information
you provide us with to confirm your order and to communicate with you in case
of an order problem, so one cannot register without an e-mail address. If you
supply us with your email address, you may later access it, update it, modify
it and delete any inaccuracies by accessing your account through my account
information link on the user main page. You may also choose simply not to
provide us with your email address; however you will not be able to register on
the website and place orders. We communicate part of your contact information
(name, surname, order delivery address and phone number) with the member
product from which you have placed an order. We also use this information to
facilitate and improve your use of the website, to communicate with you, for
internal purposes and to comply with any requirements of law. This information
may be disclosed to our staff and to third parties involved in the delivery of
your order or the analysis and support of your use of the website. We do not
sell and will not divulge your personal contact information to third parties
other than as specified in this Privacy Policy without your permission unless
we are legally entitled or obliged to do so (for example, if required to do so
by Court order or for the purposes of prevention of fraud or other crime).
ATM, Credit Cards and Payment Information
When you place an order through the website, you are
required to select a method of payment. City Mart is not interested in your
debit/credit card information nor do store any of your debit/credit
information, since orders could be paid at the door directly to the product
through methods of payment such as cash, credit card or payment checks. Online
debit/ credit card payment is also an option and for some products it can be
the only method of payment. For transactions with online debit/credit cards, we
transmit your entire card information to the appropriate debit/credit card
company in an encrypted format with globally accepted rules and applications
during order processing. Upon your choice, we keep a part of your card
information in an encrypted format, taking precaution to maintain physical,
electronic and procedural safeguards over your credit card information.
Order Placement Information
Personal information required during the order process
includes name, address, phone number, email address and other similar
information used to identify you and complete an order. Personal information
collected at our site will be shared with a product when processing your order.
We have an agreement with all member products, restricting disclosure or
further processing of personal information provided to them by us. Your
personal information will be used to notify you of your order status. Personal
information will not be shared with any of our business partners or affiliates
without your permission. It is treated as confidential, and will not be
disclosed to outside parties, unless compelled by applicable legislation. We
only send marketing emails to those people who have specifically requested to
receive this information.
Navigation and Click stream Data
As you browse our website, we gather navigational and
click stream data that shows which pages you have websited, what kind of
features you have used or how long you have stayed on a particular page etc.
This information will not reveal your identity or be linked to you personally.
We use this information to complete, support and analyze your purchases from
us; to facilitate and improve your use of the website; to comply with any
requirements of law; to serve, or have a third party serve specialized or
relevant advertising content and/or recommendations to you on the website or on
a third party’s website and for internal purposes. This information may be
disclosed only to our staff and to third parties involved in the completion of
your transaction, the delivery of your order, and the analysis and support of
your use of the website.
We May Use Advertising Companies to Serve Ads For Us
These companies may employ cookies and action tags to
measure advertising effectiveness. They may also use this technology to serve
specialized or relevant advertising content and/or recommendations to you on
the website or on their websites. Any information that these third parties
collect via cookies and action tags is completely anonymous and does not
contain any personal contact information.
Marketing
We don't sell or rent your personal information to
third parties for their marketing purposes without your explicit consent. We
may combine your information with information we collect from other companies
and use it to improve and personalize our services, content and advertising. If
you do not want to receive marketing communications from us via e-mail or
participate in our ad-customization programs, simply communicate your
preference to us via e-mail or log onto your account at website to change your
relevant settings from my account link on the user main page.
Do We Disclose Your Personal Information?
We may disclose your information to our staff and to
third parties involved in the delivery of your order, and the analysis and
support of your use of the website. We may disclose your information if
necessary to protect our legal rights, if the information relates to actual or
threatened harmful conduct, or we have good faith belief that such action is
necessary to (1) conform to the requirements of law or comply with governmental
orders, court orders, or legal process served on us or (2) to protect and defend
our property or other rights, the users of the website or the public. This
includes exchanging information with other companies and organizations for
fraud protection and credit risk protection.
How Is Personally Identifiable Information Disclosed?
We may disclose PII:
To our third party service providers who provide
services such as website hosting, data analysis, payment processing, order
fulfillment, infrastructure provision, IT services, customer service, e-mail
delivery services, credit card processing and other similar services to enable
them to provide services.
As required to fulfill your purchase (e.g., to our
product partners to enable them to fulfill your order).
To identify you to any person to whom you send
messages regarding Site-related content through the Site.
To third parties sponsors of Promotions (irrespective
of whether such Promotions are hosted by us), or otherwise in accordance with
the rules applicable to such Promotion. You should carefully review the rules,
if any, of each Promotion in which you participate, as they may contain
additional important information about a sponsor's or other third parties’ use
of your PII. To the extent that the terms and conditions of such rules
concerning the treatment of your PII conflict with this Privacy Policy, the
terms and conditions of such rules shall control.
to an affiliate or other third party in the event of
any reorganization, merger, sale, joint venture, assignment, transfer or other
disposition of all or any portion of our business, assets or stock (including
without limitation in connection with any bankruptcy or similar proceedings).
as we believe to be appropriate: (a) under applicable
law including laws outside your country of residence; (b) to comply with legal
process; (c) to respond to requests from public and government authorities
including public and government authorities outside your country of residence;
(d) to enforce our terms and conditions; (e) to protect our operations or those
of any of our affiliates; (f) to protect our rights, privacy, safety or
property, and/or that of our affiliates, you or others; and (g) to permit us to
pursue available remedies or limit the damages that we may sustain.
Cookies
When you visit our site, our server sends your
computer a "cookie." This cookie is a small packet of information
that identifies you as a user of our system. Cookies save you time by retaining
your contact information. Cookies do not deliver viruses, and can only be read
by the server that sent you the cookie. You have the ability to accept or
decline cookies by modifying the settings in your browser. Please bear in mind
however, that you may not be able to use all the features of our site if
cookies are disabled
Protection of Your Personal Information
Our website has secure pages to collect user
information and most critical data is stored in encrypted form. We use various
technical and management practices to help protect the confidentiality,
security and integrity of data stored on our system. Our servers use Secure Sockets
Layer (SSL) and encryption technology that works with Netscape Navigator,
Microsoft Internet Explorer, Firefox, Safari and Chrome.
Security
We use reasonable organizational, technical and
administrative measures to protect PII under our control. Unfortunately, no
data transmission over the Internet or data storage system can be guaranteed to
be 100% secure. Please do not send us sensitive information through email. If
you have reason to believe that your interaction with us is no longer secure
(for example, if you feel that the security of any account you might have with
us has been compromised), you must immediately notify us of the problem by
contacting us in accordance with the "Contacting Us" section below
(note that if you choose to notify us via physical mail, this will delay the
time it takes for us to respond to the problem).
Third parties
This Privacy Policy does not address, and we are not
responsible for, the privacy, information or other practices of any third
parties, including without limitation any of our affiliates and any third party
operating any site to which this site contains a link. The inclusion of a link
on the site does not imply endorsement of the linked site by us or by our
affiliates.
Information about Services We Offer
It is very important to us that we provide you with
the highest level of service. In order to help us do this, from time to time we
may send you details of products, services, discounts, promotions and
campaigns, which we think, may be of interest to you. We may send you marketing
communications with your consent. If at any time you do not wish to receive
these details and wish to unsubscribe from marketing communications, contact us
via e-mail or log onto your account to change your relevant settings from my account
link on the user main page.
Privacy Policy amendment
City Mart may change this Privacy Policy at any time
by publishing the new version on the website.
Verifying, updating and amending personal information City Mart
Members
You can update your personal information at any time
by logging-in to your membership account and accessing "My Account",
where you can update your personal information mentioned in "Account
Info" and "Saved Address".
Guests
Users who order as guests cannot view or change their
details on the website once an order has been submitted. Any changes which
affect the fulfillment of an order should be communicated directly to the
applicable product.
Contact
All comments, queries and requests relating to our use
of your information are welcomed and should be addressed to City Mart Middle
Trading L.T.D
For questions or concerns relating to our privacy
policy, we can be contacted by email at