Can I smell the fragrance before I buy it?
Yes. Our fragrances are available to try at our Go Bus branch — come smell what you like at your own pace. Open 24 hours, 7 days a week.
What if the product doesn't match the photos?
If an item arrives different from its photo or description, you can return it within 30 days at no cost.
What if I don't like it after I receive it?
You can return most items within 14 days. Message us on WhatsApp at +20 114 470 0216 and we'll sort it out. Full details are on our Returns & Refunds page.
When do I pay?
When your order arrives, in cash to the courier.
How long does delivery take?
It depends on your area. Delivery times and fees are on our Delivery Information page.
Who are you?
City Mart is a registered Egyptian company — City Mart Trading Co. L.T.D. — trading in Cairo since 1956, with 2 branches.
Do home appliances come with a warranty?
Yes. Sonai home appliances come with a 2-year warranty.
Can I return a home appliance?
Changed your mind? Return it unopened within 14 days. If it's faulty, you can return it within 30 days.
Do watches come with a warranty?
Yes. Watches come with a 12-month warranty. If you have a problem with your watch, message us on WhatsApp at +20 114 470 0216 and our team will help you.
Can I return a perfume?
Perfume can be returned only while it is still sealed, with its seal or cellophane intact. If it arrives faulty or wrong, you can return it within 30 days at no cost, even if it has been opened. Full details are on our Returns & Refunds page.
Can I pick up my order from a branch?
Yes. Website orders can be picked up from our Go Bus branch only: 228 Al Mokhaym Al Daem, 6th District, Nasr City, Cairo. The branch is open 24 hours.